Overview

By the end of this program, the viewer should be able to: 

  •  Define the primary components that are instrumental in the customer economy
  •  Recognize the correlation between customer satisfaction and employee satisfaction 
  •  Analyze factors that will streamline and improve customer service 
  •  Review monitoring techniques that will improve communication patterns and measurement of customer  satisfaction levels 
  •  Describe the elements necessary to improve the organization’s core culture


Details

COURSE LENGTH:  1 Hour                

ACCREDITATION TYPE:   ASRT - Technologists    CREDIT HOURS:  1           

ACCREDITATION TYPE:   CBRN- Nursing     CONTACT HOURS:  1.6     


Target Audience

The target audience is radiology administrators. All other healthcare leaders may also benefit from this presentation.