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This program takes an in-depth look at how the value of customer relationships affects market value. Continued emphasis on customer satisfaction measurement programs requires renewed vigor as internal and external customers are identified, managed, and maintained. The program includes discussions of product branding, organizational culture, loyalty, behaviors, performance improvement, employee contributions, and much more.
To find out if your facility has a subscription or to get information on how to become a subscriber, please contact us at servicesolutionsanz@ge.com or call 1800 659 465.
