Through the biomedical service partnership, JHH biomedical technicians are confident in performing all scheduled maintenance and repairs to the fleet of GE Healthcare’s anaesthesia machines. This has resulted in significant time savings, as on-site technical staff can now perform tasks that traditionally would have required a GE Healthcare service engineer to complete.
A recent example involved the breakdown of a gas blender module. This would normally require a GE Healthcare service engineer to be present to diagnose the issue, however, JHH technical staff used training, support documentation and diagnostic tools, to rapidly identify the root cause of failure. By accessing JHH’s strategic spare parts consignment the faulty module was replaced, the system tested and the repair fully documented, reducing equipment downtime from over 24 hours to just 2 hours.
Apart from the rapid response time and fault resolution, the ability of the on-site biomedical team to provide effective support to the clinical team has, at times, allowed equipment to be used safely until the case was completed eliminating the need to transfer the patient to another anaesthesia machine during surgery.
An additional benefit, that has developed over time, is biomedical staff have gained a deep understanding of the features and functionality of the anaesthesia machines. As a result not only are they able to service and repair equipment, but they have also successfully delivered training to clinical staff and registrars demonstrating the basic functionality of the anaesthesia systems. This gives the clinical team competency to precisely identify machine issues, act accordingly and relay accurate information necessary to minimise disruption to theatre scheduling.
Over the past seven years, through ongoing training and technical support the biomedical service partnership has been successful in allowing JHH to manage and maintain its large fleet of anaesthesia machines.